Terms of service
Terms of Service
Last updated: 1 October 2026
These Terms of Service govern your use of disconnectuae.com and purchases or services provided by Disconnect.
Disconnect operates under the trade licence name Disconnect Marketing Management. In these terms, “Disconnect”, “we”, “us” and “our” refer to Disconnect Marketing Management.
By using this website or purchasing from us, you agree to these Terms together with our Privacy Policy, Refund Policy and Shipping Policy.
1. Our products and services
Disconnect offers products and services including:
- Nafas breathing necklaces
- Printed books
- Digital meditation audio
- Private coaching
- Corporate wellness
- Training and team-building experiences
- Other wellbeing products, content and services that may be introduced from time to time
2. Product information and pricing
We aim to present product descriptions, prices, images and availability accurately.
Prices are shown in the currency displayed on the website. Shipping charges, taxes, customs duties or other applicable fees may be added where relevant.
We may correct genuine pricing, description or availability errors.
If an error materially affects an order already placed, we will contact you where appropriate before proceeding.
3. Orders and payment
Orders are subject to acceptance and successful payment.
We may decline or cancel an order where reasonably necessary, including in cases of:
- Payment failure
- Suspected fraud
- Obvious pricing errors
- Product unavailability
- Legal or regulatory restrictions
If we cancel a paid order that we cannot fulfil, the amount paid for the cancelled item or order will be refunded.
4. Physical products
Shipping, delivery, returns and remedies for physical products are governed by our Shipping Policy and Refund Policy.
Product colour, finish or appearance may vary slightly depending on lighting, photography and screen settings.
5. Digital products
Digital meditations and other electronically delivered materials are provided for the purchaser’s personal, non-commercial use unless otherwise agreed in writing.
You may not reproduce, copy, resell, redistribute, upload, publish, share or commercially exploit our digital content without permission.
6. Coaching and personal-development services
Private coaching is a personal-development service.
It is not medical treatment, psychotherapy, psychiatric care or emergency support, and it does not replace advice, diagnosis or treatment from an appropriately qualified healthcare professional.
Results vary between individuals and no specific outcome is guaranteed.
You remain responsible for your own decisions, actions and wellbeing.
7. Meditation, breathwork and wellbeing content
Our meditation, breathwork and wellbeing content is provided for general wellbeing and educational purposes.
Follow all exercises at a pace that feels comfortable and stop if you feel unwell.
Do not practise breath-hold exercises while driving, in water or in any situation where dizziness or fainting could create a safety risk.
If you have a medical condition, are pregnant, or are unsure whether an activity is appropriate for you, seek advice from an appropriately qualified healthcare professional before participating.
8. Corporate wellness and business services
Corporate wellness, training, facilitation and team-building engagements may be subject to a separate:
- Quotation
- Proposal
- Invoice
- Scope of work
- Written agreement
Where those documents contain terms that differ from these Terms of Service, the specifically agreed written terms for that engagement will apply.
9. Intellectual property
The Disconnect website, branding, written content, meditation audio, videos, graphics, coaching materials and other original content are owned by or licensed to Disconnect and are protected by applicable intellectual-property laws.
Purchasing a product or service does not transfer ownership of our intellectual property to you.
10. Website use
You may not:
- Use the website for unlawful purposes
- Attempt unauthorised access to the website or related systems
- Interfere with the operation or security of the website
- Copy or misuse website content in violation of intellectual-property rights
- Use our services in a way that harms Disconnect or other users
11. Promotions and discount codes
Promotions and discount codes are subject to the conditions shown with the relevant offer.
They may be limited by:
- Product
- Customer
- Market
- Usage
- Time period
Discounts may not be combined unless expressly stated.
12. Third-party services
Our website may use or link to third-party services such as:
- Shopify
- Payment providers
- Delivery providers
- Analytics tools
- Social platforms
Their own terms and privacy policies may apply when you use those services.
13. Liability and consumer rights
Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded or limited.
To the extent permitted by law, Disconnect is not responsible for indirect or consequential loss arising from use of the website, products or services where such loss was not reasonably foreseeable.
14. Privacy
Our collection and use of personal information is described in our Privacy Policy.
15. Governing law
These Terms are governed by the laws of the United Arab Emirates.
Any dispute will be subject to the jurisdiction of the competent courts in the UAE, without limiting any mandatory consumer rights that may apply.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes in our business, services or legal obligations.
The current version will be posted on this page.
17. Contact us
Email: info@disconnectuae.com
Phone: +971 52 791 4688