Refund policy
Return, Refund & Cancellation Policy
Last updated: 1 October 2026
This policy applies to purchases made from Disconnect through disconnectuae.com. Disconnect operates under the trade licence name Disconnect Marketing Management. In this policy, “Disconnect”, “we”, “us” and “our” refer to Disconnect Marketing Management.
Nothing in this policy limits any mandatory consumer rights available under applicable UAE law.
1. Damaged, defective, incorrect or incomplete orders
If you receive an item that is damaged, defective, incomplete, incorrect or materially different from the description shown at the time of purchase, please contact us as soon as possible.
Where possible, please notify us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs where relevant
Once reviewed, we will provide an appropriate remedy, which may include replacement, repair or refund, depending on the circumstances and applicable law.
2. Change-of-mind returns
Change-of-mind returns or exchanges are not generally accepted unless required by applicable law.
If you contact us before an unused physical product has been opened, worn or used, we may consider a return at our discretion. The item must be in its original condition and packaging and suitable for resale.
Return-shipping costs for approved change-of-mind returns are the customer’s responsibility unless otherwise agreed.
3. Nafas breathing necklaces
For hygiene reasons, Nafas breathing necklaces cannot be returned or exchanged once they have been opened, worn or used, unless the product is defective, damaged, incorrectly supplied or another mandatory consumer right applies.
4. Digital products and meditation audio
Digital meditations and other electronically delivered products are generally non-refundable once they have been delivered, accessed or downloaded.
We will assist with duplicate charges, non-delivery, corrupted files or technical issues that prevent access and cannot reasonably be resolved.
This does not affect any mandatory rights available under applicable law.
5. Coaching sessions
Private coaching sessions are subject to the booking and scheduling terms communicated at the time of booking.
If Disconnect cancels a paid coaching session and an alternative time cannot be agreed, the amount paid for that session will be refunded.
6. Corporate wellness and services
Corporate wellness, training, team-building and event services are governed by the cancellation and payment terms stated in the relevant quotation, proposal, invoice or written agreement.
7. Order cancellations
If you need to cancel a physical-product order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it. Once an order has been dispatched, the return terms above will apply.
8. Refund processing
Approved refunds will normally be issued to the original payment method. Processing times after the refund has been issued may vary depending on your bank or payment provider.
9. Contact us
Email: info@disconnectuae.com
Phone: +971 52 791 4688
Please include your order number whenever contacting us about a purchase.