Shipping policy
Shipping & Delivery Policy
Last updated: 1 October 2026
This Shipping & Delivery Policy applies to physical products purchased from Disconnect through disconnectuae.com.
Disconnect operates under the trade licence name Disconnect Marketing Management. In this policy, “Disconnect”, “we”, “us” and “our” refer to Disconnect Marketing Management.
1. Where we deliver
Disconnect delivers within the United Arab Emirates and to selected international destinations.
Available destinations, shipping options and shipping charges are shown at checkout.
If your destination is not available at checkout, please contact us before placing your order.
2. Products covered by this policy
This policy applies to physical products, including:
- Nafas breathing necklaces
- Printed books
- Other physical Disconnect products that may be introduced from time to time
Digital products, meditation audio, coaching sessions and other non-physical services are not shipped.
3. Shipping charges
Shipping charges are shown or calculated at checkout before payment.
Charges may vary depending on:
- Delivery destination
- Parcel size and weight
- Shipping method
- Carrier
- International delivery requirements
4. Processing and dispatch
Orders are prepared after payment has been confirmed.
Processing times may vary depending on the product, order volume and destination.
Once available, shipping or delivery information will be sent using the contact details provided with your order.
5. Delivery times
Any delivery timeframe shown on our website, at checkout or in an order confirmation is an estimate.
Delivery times may be affected by factors outside our control, including:
- Courier delays
- Customs procedures
- Public holidays
- Weather
- Incorrect or incomplete delivery information
- Local delivery conditions
We will make reasonable efforts to assist where a delivery is significantly delayed.
6. International shipping, customs and duties
International orders may be subject to:
- Import duties
- Customs charges
- Taxes
- Handling charges
- Other fees imposed by the destination country
Unless expressly included at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee paid to Disconnect.
Customs requirements and charges differ between countries, so customers are responsible for checking any applicable local import requirements.
7. Delivery information
Customers are responsible for providing a complete and accurate:
- Delivery address
- Phone number
- Email address
- Any information reasonably required by the carrier
Please review your details carefully before completing your order.
If a parcel is delayed, returned or requires re-delivery because incorrect or incomplete information was supplied, additional delivery charges may apply.
8. Delayed or missing shipments
If your shipment appears significantly delayed or missing, please contact us at:
Please include your order number and delivery details so we can investigate with the shipping provider.
9. Damaged parcels
If your parcel arrives visibly damaged or the product has been damaged in transit, please contact us as soon as possible.
Where possible, keep:
- The original packaging
- The shipping label
- Photographs of the parcel
- Photographs of the damaged item
This information may be required when investigating the shipment with the courier.
Damaged or defective products are also covered by our Return, Refund & Cancellation Policy.
10. High-value orders
For security purposes, selected high-value orders may require:
- Additional order verification
- Tracked shipping
- Signature on delivery
- Additional delivery information
11. Digital products and services
Digital meditation audio and other digital products are delivered electronically and are not subject to physical shipping.
Coaching sessions and corporate services are also not shipped. Booking or service information will be provided separately.
12. Contact us
For questions regarding shipping or delivery:
Email: info@disconnectuae.com
Phone: +971 52 791 4688