Privacy policy

Privacy Policy

Last updated: 1 October 2026

Disconnect respects your privacy and is committed to handling personal information responsibly.

Disconnect operates under the trade licence name Disconnect Marketing Management. In this policy, “Disconnect”, “we”, “us” and “our” refer to Disconnect Marketing Management.

This Privacy Policy explains how we collect, use and protect personal information when you visit disconnectuae.com, make a purchase, join Reset, contact us, book coaching or engage with our services.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery information
  • Order and purchase information
  • Booking and coaching-related information
  • Messages or enquiries you send us
  • Information you voluntarily provide through forms
  • Technical information such as your IP address, browser, device and website activity

Payment information is processed through our payment providers. We do not need to store your full payment-card details in order to process a standard Shopify transaction.

2. How we use your information

We may use your information to:

  • Process and fulfil orders
  • Arrange delivery of physical products
  • Provide digital products and meditation audio
  • Manage coaching bookings and services
  • Respond to enquiries and customer-support requests
  • Communicate with you about orders, bookings and services
  • Operate, secure and improve our website
  • Prevent fraud, misuse and payment-related issues
  • Meet accounting, legal and regulatory obligations
  • Send marketing communications where you have opted in or where otherwise permitted by law

3. Reset, newsletters and marketing

If you sign up for Reset, our newsletter or other marketing communications, we may use your email address to send you relevant Disconnect content, updates, product information and offers.

You can unsubscribe at any time using the unsubscribe link included in our emails.

4. How we share information

We may share personal information with trusted service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Email and customer-communication platforms
  • Website and analytics providers
  • Professional advisers where necessary

These providers may only receive the information reasonably necessary to perform their services or comply with applicable law.

We do not sell your personal information to advertisers.

5. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Operate the online store
  • Remember preferences
  • Understand website activity
  • Improve website performance
  • Measure marketing effectiveness
  • Support advertising where permitted

You may manage cookies through your browser settings or any cookie controls available on our website.

6. International processing

Some of the service providers we use may process or store information outside the UAE.

Where this occurs, we take reasonable steps to work with established providers and use appropriate safeguards where required.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing and supporting orders
  • Providing services
  • Customer support
  • Accounting and tax requirements
  • Handling disputes
  • Meeting legal and regulatory obligations

8. Your rights and choices

Subject to applicable law, you may ask us to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Update your information
  • Request deletion where we are not legally required to retain it
  • Withdraw your marketing consent

To make a request, contact us using the details below.

9. Security

We use reasonable administrative and technical measures to help protect your personal information.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

10. Children

We do not knowingly seek to collect personal information directly from children without appropriate parent or guardian involvement.

Purchases, bookings and account activity by minors should be supervised by a parent or legal guardian.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.

The most current version will always be posted on this page.

12. Contact us

For privacy-related questions or requests:

Email: info@disconnectuae.com
Phone: +971 52 791 4688